Responsible Gaming Policy

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Pin-Up encourages players to gamble responsibly and to use gambling services only as a controlled form of entertainment. Gambling should be planned, affordable, and balanced with other parts of life. It should never be treated as a guaranteed source of income, a way to solve financial difficulties, or a method of recovering previous losses.

We recognize our responsibility to help prevent problematic gambling behavior. This policy explains the procedures, tools, and resources available to support safer gambling, protect vulnerable players, prevent underage access, and provide information about professional help where needed.

Gambling Should Stay Within Planned Limits

Responsible gambling means staying aware of how much time and money you spend. Before gambling, players should decide what amount they can afford, how long they will play, and when they will stop. These decisions should be made calmly and in advance, not after a win, a loss, or a moment of emotional pressure.

Gambling may become harmful if it starts to interfere with daily responsibilities, relationships, finances, work, education, or mental well-being. It is important to take warning signs seriously. These may include gambling for longer than planned, depositing more than intended, trying to recover losses, hiding gambling activity, feeling guilty after playing, or feeling unable to stop.

If gambling no longer feels like entertainment, it may be time to use responsible gaming tools or seek support.

Questions for Self-Assessment

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If you are worried that gambling has had a negative effect on your life, consider the following questions:

1. Have you ever felt that you should cut down on gambling?
2. Have other people annoyed you by criticizing your gambling habits?
3. Have you ever felt guilty because of gambling?
4. Have you ever felt remorse after gambling?
5. Have you ever needed to gamble again to steady your nerves or recover gambling losses?

You may also complete the quick questionnaire from Gamblers Anonymous: https://gamblersanonymous.org/20-questions/

The answers may help you understand the level of possible risk:

• 0 “Yes” answers: low risk for gambling-related problems.
• 1 “Yes” answer: moderate risk; further assessment may be needed.
• 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.

This self-assessment is not a diagnosis, but it can help you recognize when further action may be necessary.

Protection of Vulnerable Players

Our goal is to provide a safe environment for everyone who uses the platform. Some players may be more exposed to gambling-related harm and may require additional support or restrictions.

A vulnerable player may be someone who:

• is under 18 years old;
• feels unable to control their gambling behavior;
• has requested to stop gambling or has previously been restricted from gambling;
• is experiencing serious financial difficulties, bankruptcy, or similar problems.

If you believe that any of these circumstances apply to you, please contact us at: [email protected].

We may request documents or supporting information before applying certain protective measures. Such requests will be handled carefully and respectfully. We also use monitoring tools to identify signs that a player may be experiencing gambling-related difficulties. If we notice behavior that may indicate risk, we may contact the player and provide information about responsible gaming options.

We continue to improve our processes for identifying and protecting players who may be vulnerable.

Self-Exclusion

Self-exclusion is available for players who want to stop gambling for a longer period or permanently. It allows players to voluntarily block access to their account and prevent participation in gambling activities.

The available self-exclusion periods are:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime self-exclusion.

You can activate self-exclusion in your account settings or by contacting us at: [email protected].

Once self-exclusion is activated, your account will be locked for the selected period. During this time, you will not be able to access your account, place bets, make deposits, or participate in any gambling activities. You will also stop receiving promotional emails and notifications from us.

Self-exclusion cannot be cancelled before the end of the selected period. If you choose lifetime self-exclusion, it is permanent and cannot be reversed.

If you wish to reactivate your account after a temporary self-exclusion period has ended, you must send a written request. Before reactivation, we will remind you of the responsible gaming tools available and encourage you to complete a self-assessment questionnaire.

Self-exclusion is designed to help players regain control over gambling habits and prevent further harm. Choosing this option can be an important step when gambling no longer feels safe or manageable.

Cooling-Off Period

A cooling-off period gives players the opportunity to take a temporary break from gambling. It is intended for situations where a shorter pause may help the player reflect, reduce impulsive activity, or regain control.

During a cooling-off period, you will not be able to place bets or make deposits into your account.

The available cooling-off periods are:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

You can activate a cooling-off period directly through your account settings. Once activated, the restriction is applied automatically and immediately. Your account will be temporarily restricted, and gambling activity, including deposits and bets, will not be available.

A cooling-off period cannot be ended early. You must wait until the selected period has concluded. Once the period ends, you may continue using your account without submitting an additional request.

This tool is intended to provide time away from gambling so that players can review their behavior and make more informed decisions before continuing.

Deposit Limits

Deposit limits help players control the amount of money they deposit into their account. They are designed to support safer spending and help gambling remain within a planned budget.

Players can set daily, weekly, or monthly deposit limits in their account. These limits should be chosen according to personal financial circumstances and should only include money that can be spent on entertainment without creating financial pressure.

If you reduce your deposit limit, the change will apply immediately. If you request an increase, the higher limit will be applied only after a 24-hour waiting period. This delay is intended to help ensure that the decision is considered rather than impulsive.

We encourage players to set deposit limits before gambling and to review them regularly.

Gambling Addiction Treatment and Support

If gambling becomes difficult to control or causes emotional, financial, social, or personal harm, confidential support is available. Players are encouraged to seek help as early as possible if gambling begins to create problems.

GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its mission is to minimize gambling-related harm through education, treatment, and support services.

GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is www.gamcare.org.uk. The confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.

Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Gambling Therapy professionals are available both in Great Britain and internationally. The website can be found at www.gamblingtherapy.org.

These organizations may provide information, treatment guidance, counselling, and support for players and others affected by gambling-related harm.

Age Restrictions and Internet Access

Individuals under the legal gambling age are not permitted to use online gambling services. Anyone under the age of 18 is strictly prohibited from registering, accessing, or using the platform.

We reserve the right to request proof of age from any registered user at any time. If verification is needed, the player’s account may be temporarily suspended until the required documentation is provided. If it is determined that a user has violated the age restriction policy, the account may be frozen and any winnings may be forfeited.

To support compliance with age restrictions, we apply the following measures:

• players are informed during registration that gambling services are not available to underage individuals;
• upon creating an account, players must confirm their date of birth and legal age;
• documentation verifying legal age may be requested;
• marketing and promotional activity is directed only at individuals of legal gambling age;
• any attempt to involve underage users contradicts this policy and the principles of responsible gaming.

If anyone under 18 is found using the site, all winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.

Website Blocking and Filtering Tools

Various software applications can help limit or block access to gambling websites. These tools may be useful for parents or guardians who want to prevent children from accessing gambling content. They may also be useful if a device is shared with people who are under the legal gambling age or with individuals who have requested self-exclusion from gambling sites.

Filtering solutions include:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

Using such software can support safer internet access and help prevent unauthorized or underage use of gambling websites.

Helpful Hints for Responsible Gambling

Before gambling, consider the following recommendations to help keep gambling safe and controlled.

Set yourself a deposit limit. Decide how much money you can afford to spend according to your financial situation. Gambling should only involve amounts intended for fun and entertainment.

Do not try to win back losses at every cost. Chasing losses can lead to high-risk decisions and further harm. Gambling should not be treated as a way to earn money.

Set yourself a time limit. Decide how long you will play and do not exceed that limit. Gambling should stay balanced with other hobbies and responsibilities.

Play smart. Do not gamble when you are extremely stressed, depressed, under pressure, or unable to concentrate. You should also avoid gambling while under the influence of medication, drugs, or alcohol.

Take breaks. If you feel tired, distracted, frustrated, or unable to focus, stop playing and take time away from gambling.

Use only one account. Having one account makes it easier to monitor how much time and money you spend on gambling. Multiple accounts may make it more difficult to maintain control.

Information and Contact

If you need help with responsible gaming tools, deposit limits, cooling-off periods, self-exclusion, age restrictions, or any related concern, please contact Support by email at: [email protected].

Support is available by email without additional cost. We will not share information about you with anyone else without your consent, except where required by applicable rules, procedures, or legal obligations.

Our aim is to help players keep gambling safe, controlled, and limited to entertainment. If gambling begins to cause harm or no longer feels manageable, we encourage you to use the available tools and seek support.